FAQ

I am a make-up artist – can I get a discount?

Yes! Please apply for your professional discount by submitting your proof of business card or professional certificate. We need to know your name, address, email, and qualification so that we can get you set up with Hiscott’s professional files. This entitles you up to 10% off standard Hiscott items, as well as any further promotional discounts we may offer from time to time.

The professional discount does not apply to sale items.

I am a student – Can I apply for a discount while in makeup/ film/dance school?

Yes! Please submit your proof of enrollment from the school along with your photo ID. This entitles you  to discounts on wholesale Hiscott items, as well as any further promotional discounts we may offer from time to time.

The professional discount does not apply to sale items.

What is Hiscott’s return/exchange policy?

Due to the nature of our products, we are unable to accept refunds or exchanges for all cosmetic and hair products. All purchases are final sale.

See our returns policy [LINK THIS] for more details

Can I use a certificate from makeup school instead of a license?

Yes! You can submit a certificate in lieu of a cosmetology license.

How and when is Shipping Calculated?

Once an order has been confirmed, the shipping will be added to your invoice and you will be sent a copy of the total amount, via email.  

Orders will NOT be sent out until the final invoice has been confirmed, accepted and paid for by the customer.